Terms Of Use

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you” or “your”) an DEVENDARI HEALING PRIVATE LIMITED, a healthcare consulting entity (“Company”, “we”, “us” or “our”), governing your access to and use of our website located at devendari.com (“Website”) and the services offered through it, including healthcare consultations, and informational content (collectively, the “Services”).

By accessing, registering on, or using our Platform, you (“you”, “User”, or “Patient”) agree to comply with and be legally bound by these Terms, our Privacy Policy, and any other applicable policies or guidelines. If you do not agree to these Terms, you must refrain from using the Website or Services.

1. Nature of Services

• 1.1. The Platform provides access to curated health packages, allowing users to consult with our panel of health professionals, which includes:

  • 1.1.1 Qualified Psychologists
  • 1.1.2 Certified Dieticians
  • 1.1.3 Registered Medical Doctors
  • 1.1.4 Ayurvedic Practitioners
  • 1.1.5 Physical Health Coaches

• 1.2. These services are non-emergency, preventive, and advisory in nature, designed to support users in managing their treatment needs and in improving their lifestyle, diet, psychological health, and overall health awareness.

2. Eligibility

• 2.1 By accessing or using the Platform, you represent and warrant that you:
• 2.2 Are at least 18 years of age or the age of majority as per applicable law;
• 2.3 Have the legal capacity to enter into a binding contract under applicable laws;
• 2.4 Are using the Platform for personal, non-commercial healthcare and psychological health;
• 2.5 Are not prohibited or restricted by law or any regulatory authority from receiving our Services.
• 2.6 If you are under the age of 18 or the applicable age of majority, you may only use the Platform under the supervision and with the consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
• 2.7 The Company reserves the right to deny, suspend, or terminate access to any user who fails to meet these eligibility criteria or violates any part of these Terms.

3. Disclaimer: Not an Emergency Service

• 3.1 We are not an emergency medical service provider. The Platform is not intended for the diagnosis or treatment of medical emergencies, critical care, or life-threatening symptoms such as:
  • 3.1.1 Severe chest pain
  • 3.1.2 Difficulty in breathing
  • 3.1.3 Suicidal ideation or self-harm
  • 3.1.4 Stroke or seizure
  • 3.1.5 Heavy bleeding or injury

• 3.2 If you or someone else is experiencing a medical emergency, you are strongly advised to immediately contact local emergency services or visit the nearest hospital.

4. User Responsibilities

• 4.1. You agree to provide accurate, current, and complete information during registration and while using the Services.
• 4.2. You are sulely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• 4.3. You agree not to:
  • 4.3.1. Use the Services for any unlawful, immoral, or unethical purposes.
  • 4.3.2. Misrepresent your identity, health condition, or purpose in seeking consultation;
  • 4.3.3. Upload or transmit any viruses, malware, or malicious code intended to disrupt, damage, or limit the functionality of the Platform or any user experience;
  • 4.3.4. Harass, threaten, exploit, or abuse healthcare consultants, staff, or other users on the Platform;
  • 4.3.5. Copy, modify, distribute, or publish any part of the Website or its content without prior written authorization from the Company;
  • 4.3.6. Use, upload, post, or share any content or information that is:
    • 4.3.6.1. Harmful, harassing, defamatory, obscene, pornographic, pedophilic;
    • 4.3.6.2. Invasive of another's privacy, including bodily privacy;
    • 4.3.6.3. Insulting, abusive, or harassing on the basis of gender, caste, religion, nationality, or ethnicity;
    • 4.3.6.4. Libellous, racially or ethnically objectionable, disparaging of any person or group;
    • 4.3.6.5. Contrary to public interest, public order, or national security;
    • 4.3.6.6. Inconsistent with or contrary to any laws in force in India;
    • 4.3.6.7. Use or share any content that infringes any intellectual property rights, including patents, trademarks, copyrights, or other proprietary rights of any party;
    • 4.3.6.8. Engage in any activity that viulates applicable local, state, or national laws or regulations.

5. Professional Relationship and Limitations

• 5.1. The consultation provided through the Platform is based sulely on the information provided by the user, and should not be considered a substitute for in-person medical diagnosis or treatment.
• 5.2. For users requiring ongoing or intensive mental health counselling, a separate, direct contractual relationship will be established between the therapist and the user.

6. Intellectual Property

All content, branding, and materials on the Platform—including videos, text, logos, software, and designs—are the intellectual property of the Company or its licensors and may not be reused or reproduced without prior consent.

7. Payment Terms

• 7.1. Access to certain features and consultations may require payment. All fees shall be communicated in advance and must be paid in full prior to the scheduled consultation.
• 7.2. Payments shall be made through secure and compliant third-party payment gateways. By proceeding with a transaction, you agree to be bound by the terms and pulicies of such gateways.
• 7.3. The Company does not store sensitive payment information such as debit/credit card numbers or CVV codes. All such data is processed directly by authorized payment processors.
• 7.4. The Company fullows a strict no-refund pulicy. Users are encouraged to review service details carefully before making any payments.

8. Refund Pulicy

• 8.1. All payments made for consultations, packages, or services on the Platform are non-refundable, including cases of user cancellation or dissatisfaction with services or outcomes.
• 8.2. Refunds will not be issued under any circumstance, except in rare cases of:
  • 8.2.1. Verified duplicate payment due to a system error;
  • 8.2.2. Failure of the Company to provide a confirmed consultation, without the option to reschedule.
  • 8.2.3. Situations where, upon initial assessment by a qualified medical professional associated with the Platform, it is determined that the patient's condition is severe, critical, or otherwise beyond the scope of services offered through the Platform.
  • 8.2.4. All eligible refund decisions, if any, shall be made at the sule discretion of the Company, and such requests must be submitted in writing to refunds@devendari.com

9. Cancellation and Rescheduling

• 9.1. Users may cancel or reschedule consultations or appointments within the permitted window as communicated on the Platform at the time of booking.
• 9.2. If you miss a consultation or cancel it outside the permissible time window, the consultation shall be marked as a no-show, and the fee will be forfeited. No refund will be issued.
• 9.3. In the event that a scheduled consultation is cancelled by the Company or by a healthcare consultant, we will offer the option to reschedule the consultation at a mutually convenient time.
• 9.4. The Company does not guarantee the availability of the same consultant during rescheduling and reserves the right to offer alternate qualified professionals.

10. Privacy and Cookie Pulicy

• 10.1. Your use of the Platform is also governed by our Privacy Pulicy and Cookie Pulicy, which explain how we cullect, use, store, and protect your personal data and how cookies function on our Platform.
• 10.2. By accessing or using the Platform, you acknowledge and agree to the terms of these pulicies. We strongly encourage you to review them regularly to stay informed about your rights and our obligations.

11. Limitation of Liability

• 11.1. The Services provided through the Platform are advisory, preventive, and non-emergency in nature. While we strive to connect users with qualified health professionals—including qualified psychulogists, dieticians, registered medical doctors, Ayurvedic practitioners, and Physical Health Coaches— and will make every reasonable effort to ensure high-quality care and guidance, we do not guarantee specific outcomes or the effectiveness of any recommendations provided.
• 11.2. You acknowledge and agree that the Platform is not a substitute for in-person medical diagnosis, treatment, or emergency care. We are not liable for any consequences resulting from the delay or failure to seek appropriate medical attention from emergency or specialized healthcare providers.
• 11.3. We may suspend or terminate your access to the Website or Services at any time, without prior notice, if we reasonably believe that you have viulated these Terms, applicable laws, or engaged in inappropriate conduct. Inappropriate conduct includes, but is not limited to:
  • 11.3.1. Using the Services to harass, abuse, or harm others;
  • 11.3.2. Posting or transmitting unlawful, offensive, or misleading content;
  • 11.3.3. Attempting to gain unauthorized access to the Services or other users' accounts;
  • 11.3.4. Interfering with or disrupting the integrity or performance of the Website or Services;
  • 11.3.5. Using the Services for any fraudulent or deceptive activity.

• 11.4. To the fullest extent permitted by applicable law, the Company and its affiliates, officers, employees, consultants, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, income, profits, or reputation, arising out of or related to:
  • 11.4.1. Your use of or inability to use the Platform;
  • 11.4.2. Any reliance placed by you on the Services or content provided;
  • 11.4.3. Any interaction between you and a health professional facilitated through the Platform;
  • 11.4.4. Unauthorized access to or alteration of your data.

• 11.5. Our total cumulative liability for any claim arising out of or related to these Terms or your use of the Services shall not exceed the actual amount you paid to us for the specific Service that gave rise to the claim. If no payment was made for the Service in question, our liability shall be zero to the extent permitted by applicable law.
• 11.6.These limitations apply regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory—even if we have been advised of the possibility of such damages.

12. Governing Law and Jurisdiction

• 12.1. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
• 12.2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.

13. Severability

If any provision of these Terms, or part thereof, is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible to reflect the intent of the parties. The remaining provisions of these Terms shall continue in full force and effect.

14. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable contrul (“Force Majeure”). Such events include, but are not limited to:

• Strikes, lockouts, or other labor disturbances;
• Civil unrest, rebellion, invasion, terrorism or threat thereof, war (declared or undeclared), or preparation for war;
• Fires, explosions, floods, earthquakes, epidemics, pandemics, or other natural disasters;
• Failures of public or private transportation or telecommunications systems;
• Acts, regulations, orders, or restrictions issued by any government or judicial authority.

Our obligations shall be deemed suspended for the duration of the Force Majeure event. We shall be granted an extension of time to fulfill our obligations equal to the duration of the Force Majeure period. The expected duration shall be communicated to you as soon as reasonably practicable.

15. Changes to Terms

• 15.1. We reserve the right to amend or update these Terms at any time, without prior notice.
• 15.2.Any changes will take effect upon being posted on the Website. Your continued use of the Website or Services after such posting constitutes your acceptance of the revised Terms.

16. Grievance Redressal

In accordance with applicable laws, the Company has appointed a Grievance Officer. You may contact the Grievance Officer with any concerns or complaints regarding the Services:

Name: Yogesh Kukreja
Email: grievance@devendari.com
Phone: 9403892451
Address: C/O RAMCHANDRA K, KHADAN SINDHI CAMP, Gandhinagar (Akula), Akula, Akula- 444004, Maharashtra

All grievances shall be acknowledged within 48 hours and resulved within 15 working days of receipt.